Refund policy
Refund, Returns & Warranty Policy
Last updated: September 6, 2026
We want you to be happy with your ROLLPROOF. If something isn’t right, here’s how returns, refunds and our warranty work.
Try it for 30 days. Return it for free.
Try your ROLLPROOF at home and use it for your everyday transfers or loading. Your 30-day trial starts on delivery, including for preorders. If it is not right for you, request a return within 30 days of delivery for a refund of the returned product price and applicable taxes. Used products and normal wear from trying the product are welcome. Original packaging is not required.
How to start a return
- Email contact@rollproof.com within 30 days of delivery with your order number to request a free return. You can share feedback if you wish; a reason is not required.
- We’ll reply with a prepaid return shipping label and return instructions.
- Pack the protector securely, including the mounting components you still have, and send it back using our prepaid label within 14 days of receiving the label. Contact us for guidance before removing installed mounting plates.
Return shipping
Return shipping is free during your 30-day trial. We provide the prepaid return label and do not charge a restocking fee. The original outbound shipping charge, if any, is non-refundable unless your item arrived defective, damaged or incorrect, or a refund is required by applicable law.
Refunds
Once we receive your return, we’ll email you to confirm and refund the returned product price and applicable taxes to your original payment method, typically within 5–10 business days. Normal wear from your trial does not reduce the product refund. How quickly the refund appears depends on your bank or card issuer.
Damaged, defective or wrong item
Inspect your order on arrival. If it’s damaged, defective or not what you ordered, email us as soon as you notice the issue with a photo, and we’ll make it right with a free replacement or a full refund, including any shipping you paid.
12-month limited warranty
We warrant that your ROLLPROOF will be free from defects in materials and workmanship for 12 months from the date of delivery, under normal use.
| Covered | Not covered |
|---|---|
| Stitching, seam and material defects | Normal wear, fading or cosmetic marks from use |
| Failure of the magnetic mounting components under normal use | Damage from misuse, abuse, alteration or improper installation |
| Manufacturing faults | Damage to your vehicle’s paint, trim or seals, or any other property |
If a warranty claim is approved, we will repair or replace the product, or refund it, at our option. The warranty is separate from your 30-day trial: the normal-wear exclusions above apply to warranty claims and do not prevent a trial return. This warranty is in addition to any rights you may have under applicable consumer law.
Order changes & cancellations
Need to change or cancel an order? Email us as soon as possible. We’ll do our best, but once an order has shipped it can’t be changed and will follow the returns process above.
Contact us
Questions about this policy? Reach us at:
ROLLPROOF LLC
Email: contact@rollproof.com
Mailing address: 260 Newport Center Drive, Suite 100, Newport Beach, CA 92660
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